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3796433 - "Get New or Updated Relationship" Event Missing from Sales Cloud V2 Connector in SAP Customer Data Cloud

Symptom

When configuring the standard Sales Cloud V2 connector in SAP Customer Data Cloud (CDC), the event named "Get New or Updated Relationship" is not available in the list of supported connector events.

Customers may report one or more of the following:

  • The "Get New or Updated Relationship" event does not appear in the connector event selection UI.
  • A previously working connector configuration referencing this event has stopped functioning after reconfiguration or migration.
  • The connector appears incomplete compared to older documentation or connector versions.


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Environment

FieldValue
ProductSAP Customer Data Cloud (CDC)
ComponentConnectors — Sales Cloud V2
Connector VersionSales Cloud V2 (standard)
Affected EnvironmentsAll datacenters (us1, eu1, au1, cn1)
Console AreaCDC Console > Connectors

Product

SAP Customer Data Platform all versions

Keywords

Sales Cloud V2, connector, Get New or Updated Relationship, Get New or Updated Contact, missing event, CDC connector, SAP CDC, Gigya connector, Sales Cloud integration, connector configuration, event not found, connector design change , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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