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3797289 - Error During Candidate Account Creation After CDC Enablement "The requested candidate could not be found or created. Please contact your administrator." - Recruiting Management

Symptom

After Customer Data Cloud (CDC) is enabled:

  • Candidates receive the following error when attempting to create a new account: "The requested candidate could not be found or created. Please contact your administrator."
  • If the candidate attempts to create an account again using the same email address, the system indicates that the email address already exists.
  • If the candidate tries to log in using the email address and password entered during the initial attempt, the following SAML error is displayed: "error while processing saml request"


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Environment

SAP SuccessFactors Recruiting Management

Keywords

RCM, CDC, Gigya, Error, candidate, profile, account, create, fail, saml , KBA , LOD-SF-RCM-CAN-CDC , Customer Data Cloud Authentication , Problem

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