Symptom
When trying to schedule refresh via Instance Refresh Tool and selecting "Employee Sync Through Integration Center Job" option in "Configure User or Employee Sync Between SAP SuccessFactors HCM Suite and SAP SuccessFactors Learning.", the job is not validated with below error: "The Integration Center job validation has failed. Verify that the job name configured in Integration Center is correct and try again."
Environment
SAP SuccessFactors HCM Core
Reproducing the Issue
- Log in to the source instance.
- Open Instance Refresh Center.
- Configure a refresh to the target instance and proceed to validation of the employee sync job through Integration Center
- Notice the validation fails and the error appears
Cause
Validation rules are not being met
Resolution
- Ensure the Integration Center job is configured in the target instance and the name of the job from the target instance is inputted when creating the IRT request.
- Ensure the below configurations are in place:
- Source Operation Should be COAPI
- Destination File Name Should Contain user_data
- Starting/MainEntity Should be USER
See Also
- KBA: 2716723 - Instance Refresh error "TENANTREFRESH_VALIDATION_FAILED_FOR_USER_SYNC_DATA_JOB"
- KBA: 3591173 - Instance Refresh Tool - Scheduled refresh with status Validation Failed - Full List
- KBA: 3745272 - User Sync Validation in Instance Refresh Tool for Integration Center Jobs - SAP for Me
- SAP Help Portal - User Sync Validation in Instance Refresh Tool for Integration Center Jobs | SAP Help Portal
Keywords
instance refresh, irt, validation failed, employee export, integration center, user sync, lms, learning, bizx, revert failed refresh, coapi, user_data, main entity user , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem
SAP Knowledge Base Article - Public