SAP Knowledge Base Article - Public

3797515 - Schedule Billing Creation Fails with Communication Error - 'In the context of Data Services an unknown internal server error occurred'

Symptom

When scheduling a billing document creation job using the Schedule Billing Creation application with notification options enabled, the system displays the following error:

Communication error - 'In the context of Data Services an unknown internal server error occurred'.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Schedule Billing Creation app
  2. Select Create
  3. Enter a job name using the Schedule Billing Creation template.
  4. Choose Step 2
  5. Uncheck Start Immediately
  6. Set Recurrence Pattern: Daily
  7. Define Notification Options
  8. Enter Email of Recipients using ";" to separate addresses
  9. Select Completed for Send Notification After Job Has Run
  10. Select Parameters: Sold-to Party, Sales Org, Shipping Point, Billing Type, Delivery documents and Schedule
  11. Observe that scheduling fails with the communication error when notifications are configured.

Cause

The Email Recipient field exceeded the supported maximum length (244 characters), which caused an internal server error during scheduling when notifications were enabled. This is standard system behavior.

Resolution

Ensure that the total length of the email recipient list does not exceed 244 characters.

If your business requirement requires an email recipient field with a length greater than 244 characters, then raise an enhancement request via SAP Customer Influence forum: https://influence.sap.com/sap/ino/#campaign/3507 

Keywords

schedule billing creation, communication error, 005069259751EE4BA9710043F8A5115, data services unknown internal server error, notifications, email recipients, recipient field length, 244 characters, job scheduling fails, notification options, sales billing, public cloud, sap s/4hana cloud, email list limit, scheduling error , KBA , SD-BIL-IV-2CL , Processing Billing Documents (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions