SAP Knowledge Base Article - Public

3797557 - Payment Service Provider field is blank in Manage Bank Accounts app - S/4 HANA Cloud Public Edition

Symptom

Although configuration for SAP Digital Payments Add-on has been executed, when trying to assign a Payment Service Provider (PSP) into a Bank Account on your S/4 HANA Cloud Public Edition system, it is not available for selection on the field value help.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Go to Manage Bank Accounts App.
  2. Search and open bank account ABC. 
  3. Click on Edit and select Payment Service Provider field in General section.
  4. No option is shown.

(ABC represents the Bank Account number)

Cause

Some steps from the configuration are missing.

Resolution

Review the configuration steps. Below are the main points to check:

1) Ensure that integration scenario SAP_COM_0216 for scope item 1S2 (SAP Digital Payments) is correctly configured. Refer to: Setting Up Digital Payments (1S2) | SAP Help Portal

2) Activate the PSP at Digital Payments add-on side. Refer to: Activating PSPs | SAP Help Portal 

3) On your S/4 HANA Cloud system, create an entry on app: Activate SAP Digital Payments Add-On.

After reviewing the configuration and activating at both sides (SAP Digital Payments add-on and S/4 HANA Cloud system), the PSPs will be available for selection.

Keywords

digital payments, payment service provider, PSP, bank account, manage bank accounts, cloud, value help , KBA , FIN-FSCM-DP-DP-2CL , SAP digital payments add-on (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions