Symptom
- The manager information for an employee is updated, but EP side still displays the old manager after the HRIS Sync job completes.
- The HRIS Sync job completes without fully processing all records, and the Sync Details report shows the following error for the affected user:
Sync Result: Save Failed
Field Source: User Relationship – manager
Sync Message: Manager ID is Invalid
Read more...
Environment
SAP SuccessFactors Employee Central
Product
SAP SuccessFactors HCM Core all versions
Keywords
manager update, manager change, onboarding, onboardee, isOnboardeeFlag, Save Failed, user conversion, EC user, Employee Profile, organization chart, scheduled job, manager relationship, User Relationship, invalid manager, manager not updated, sync error, sync failed, new hire, onboard , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview