3797656 - HRIS Sync Fails with "Manager ID is Invalid" When New Manager is an Onboardee Not Yet Converted to EC User

• The manager information for an employee is updated, but EP side still displays the old manager after the HRIS Sync job completes.
• The HRIS Sync job completes without fully processing all records, and the Sync Details report shows the following error for the affected user:
  Sync Result: Save Failed
  Field Source: User Relationship – manager
  Sync Message: Manager ID is Invalid
  
  

SAP SuccessFactors Employee Central

1. Change manager for sample user.
2. Check the EP manager, which still shows the old manager.

The new manager assigned to the employee has not been converted to a full Employee Central (EC) user. The system flag isOnboardeeFlag is set to true for the new manager, meaning the user is still recognized as an external onboardee rather than a valid EC user.

As a result, the HRIS Sync is unable to validate the new manager's ID and the update fails with the error "Manager ID is Invalid." 

Once the conversion is complete, re-trigger the HRIS Sync job (either manually or wait for the next scheduled run) to allow the manager information to be updated successfully.

KBA2080065 - What is a Full HRIS Sync? - Employee Central

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