SAP Knowledge Base Article - Preview

3797656 - HRIS Sync Fails with "Manager ID is Invalid" When New Manager is an Onboardee Not Yet Converted to EC User

Symptom

  • The manager information for an employee is updated, but EP side still displays the old manager after the HRIS Sync job completes.
  • The HRIS Sync job completes without fully processing all records, and the Sync Details report shows the following error for the affected user:
    Sync Result: Save Failed
    Field Source: User Relationship – manager
    Sync Message: Manager ID is Invalid


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Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors HCM Core all versions

Keywords

manager update, manager change, onboarding, onboardee, isOnboardeeFlag, Save Failed, user conversion, EC user, Employee Profile, organization chart, scheduled job, manager relationship, User Relationship, invalid manager, manager not updated, sync error, sync failed, new hire, onboard  , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem

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