SAP Knowledge Base Article - Preview

3797680 - Learning Connectors job intermittently stops or remains in INIT - Started

Symptom

  • Learning Connectors job intermittently 'Aborted' or remains in 'INIT - Started'. 
  • Connector error log shows 401 Unauthorized with AuthenticationFailed and details "[AUTH0018] The token expired. Please generate a new token". 
  • Backend logs may include: HttpClientErrorExcepción$Unauthorized (401 : "{"error":{"code":"AuthenticationFailed","message":"Authentication service failed to return token.","details":"[AUTH0018]The token expired at 6/20/26 2:00 AM. Please generate a new token."}}.


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Environment

  • SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning 2605

Keywords

[b2611], init - started, job code connector, lms connector, 401 unauthorized, authenticationfailed, auth0018, token expired, oauth2, token refresh, cache, vault, tenant secret, intermittent, connector stuck, plateauoauth2resttemplateinterceptor, aborted, job stuck, connector failed , KBA , LOD-SF-LMS-CON , Connectors , Known Error

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