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3797830 - [Integration Suite] Specific emails are not polled intermittently by Mail sender adapter

Symptom

Integration flow with Mail adapter is not picking or polling some emails intermittently from a specific email address. The interface is scheduled to poll emails from Outlook, but affected emails are not picked up.

Multiple successful runs are visible in monitoring while the affected emails remain unprocessed.


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Environment

  • SAP Integration Suite
  • SAP Cloud Integration 

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

mail adapter, utf-7, unsupportedencodingexception, runtimecamelexception, outlook polling, mime charset, forwarded email, not picked up, cloud integration, camel mail, mailconsumer, scheduled poll, message not processed, content-type charset, utf-8, org.apache.camel.RuntimeCamelException: Error accessing headers due to: utf, java.io.UnsupportedEncodingException: utf-7, mails not picked by sender, mails are not polled by mail sender adapter, mails are not picked by mail adapter, mails are not polled by mail sender adapter. , KBA , LOD-HCI-PI-CON-SOAP , SOAP Adapter , Problem

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