3797859 - email channel default party account picker lacks search/filter options - SAP Service Cloud Version 2

In System Settings → Email Channel, when configuring Default Party and using the GUI picker to select an Account, no search, refine, or filter options are available.

SAP Service Cloud Version 2

1. Go to System Settings.
2. Navigate to Email Channel.
3. Open an Email Channel configuration.
4. Locate the Default Party field.
5. Open the GUI picker to select an Account.
6. Observe a large list of Accounts displayed in the picker.
7. Attempt to search, filter, or refine the Account list.
8. Note that no search or filtering functionality is available; manual scrolling is required.

This is standard behavior.

1. In the Default Party field, start typing part of the Account or Individual Customer name or the id; this filters the options and allows selecting the desired record.
2. If full search/filter functionality within the picker is required, this is not currently available. Consider submitting an improvement request via the Customer Influence site: Customer Influence Campaign.

• Refer to: Customer Influence Campaign

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