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SAP Knowledge Base Article - PreviewSymptom
When using the "Reply to Latest Email" function for a Ticket Interaction with a message that has more than one recipient, there is a difference in the system's behavior when compared to the "Reply" function in the right-hand side interaction menu.
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Environment
SAP Cloud for Customer
Keywords
unintended recipients, reply to latest email, reply action, email interactions, include all recipients, previous sender, recipients, email channel, reply behavior, ticket email reply, actions menu, three dots menu, inbound interaction. , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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