Symptom
- With the manual Initiate I‑9 Process option, tasks are started directly from the onboarding dashboard.
- The task naming differs between the dashboard and the Compliance Process Details view.
- When both Section 1 and Section 2 are initiated, both tasks can appear as “Correct I‑9 Data,” making it hard to distinguish which section each task belongs to.
- Current observed labels include “Correct Form I‑9 data” (lowercase d) for Section 1 on the dashboard, “Complete Form I‑9 Section 2” for Section 2 on the dashboard, and identical “Correct Form I‑9 Data” entries for both sections in Compliance Process Details.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Launch Initiate I‑9 Process and start “Correct Form I‑9 Data” for both Section 1 and Section 2.
- Observe the task labels on the onboarding dashboard and in Compliance Process Details.
Cause
Known issue with current labels.
Resolution
This is going to be orrected via a product fix; engineering has finalized the expected labels.
- Dashboard — Section 1 task: Expected label “Correct Form I‑9 Data — Section 1”.
- Dashboard — Section 2 task: Expected label “Correct Form I‑9 Data — Section 2”.
- Compliance Process Details — both sections: Expected labels “Correct Form I‑9 Data — Section 1” and “Correct Form I‑9 Data — Section 2” (differentiated).
The change is tentatively planned for the 2H 2026 release with a target date of 13/11/2026.
Keywords
initiate i-9 process, i-9 section 1, i-9 section 2, onboarding dashboard, compliance process details, label mismatch, ambiguous labels, correct form i-9 data, complete form i-9 section 2, task labels, i-9 correction, onboarding compliance tasks, section-specific labels, 1h release, wording alignment, OBX-44994, INC33634631, onb, obx , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
SAP Knowledge Base Article - Public