SAP Knowledge Base Article - Preview

3798155 - Dispute resolvers are only showing it's userID. The user name is not displayed

Symptom

  • Dispute resolvers only shows the userID, but does not show the full names, while in Legacy it shows userID and username.
  • Example in Legacy: USER123(John);
  • Example in Hyperscalers: USER123;


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers

Product

SAP Incentive Management 2026

Keywords

Resolvers, userIDs, Disputes, Plan Communicator, username, missing.
, KBA , CEC-SAL-COM-PLC , Plan Communicator , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-COM-UI , Incentive Management UI and WalkMe , Known Error

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