SAP Knowledge Base Article - Preview

3798165 - How to select the correct support component for Joule conversation / prompt issues?

Symptom

  • A conversation issue is when you are prompting to Joule in the client and something goes wrong, such as:
    • Joule responds about system limitations.
    • Joule is not able to select the right model.
    • Joule is unable to identify a certain capability and is showing wrong results.
    • Joule is guessing instead of knowing the right answer to a query.
    • Transactional and navigational capabilities are not working.
    • A technical error is happening when Joule tries to respond, such as a timeout.
  • Joule is onboarded and configured correctly.
  • What is the right component for Joule conversation related issues?


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Environment

Joule

Product

Joule all versions

Keywords

joule, case, cases, joule for consultants, j4c, j4d, joule for developers, joule studio, joule work, desktop, support, guideline, guidelines , KBA , CA-JOULE , Joule , How To

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