3798169 - Integration Center: Event logs email attachment missing after integration completes with API errors

The "Email event logs for failed integrations" option was enabled in Integration Center, but no attachment is received in the notification email after the integration fails with an API-related error.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
  • Integration Center

1. The option "Email event logs for failed integrations" in the "Scheduling" tab has been enabled:
   
2. The integration job was executed and failed with an API-related error, such as: "EmpJob: UPSERT failed for the row with key: EmpJob/seqNumber=..., EmpJob/startDate=..., EmpJob/userId=...".
3. The notification email is received without any event log attachment, even though the integration encountered an UPSERT error.

The behavior is expected.

Integration Center considers the job completed if it runs through to the end. Only errors that terminate the job before completion - such as scheduler, SFTP, or network failures - mark the job as failed and trigger the event log attachment in the notification email.

An UPSERT error returned by the target API does not cause the job to be marked as failed, so no event log attachment is generated.

Scheduling your Integration | SAP Help Portal

email, event logs, event log, attachment, missing, upsert error, api error, notification, , KBA , LOD-SF-INT-INC-JOB , Integration Center Job , Problem