SAP Knowledge Base Article - Preview

3798232 - Upgrade prompt shows in english at login on outdated mobile APP despite locale preference settings [SF MOB]

Symptom

  • When logging into the SuccessFactors Mobile app on a device running an older app version, an upgrade prompt "New Version Available" appears in English.
  • The device OS language and the app language are set to Japanese/Chinese or any language other than English, but the upgrade message is not localized and remains in English.
  • The issue occurs at login on devices where the mobile app is not the latest version.


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Environment

  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors Mobile all versions

Keywords

Successfactors mobile, upgrade prompt, english only, localization, login prompt, outdated app version, mobile banner, update message, lms mobile, translation missing, by design, urgent prompt, language settings, mobile app login, new version available , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

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