Symptom
- Error "Sorry, we encountered an issue in processing the copy connection."
- HTTP trace shows the action is pending with copyconnection request
Environment
- SAP Analytics Cloud Enterprise
Reproducing the Issue
- Go to Connections and select Add.
- Select Connect to Live Data – Cloud Application.
- Choose Application: SuccessFactors, then enter the SuccessFactors application URL and Company ID.
- Continue to create the connection; the UI becomes unresponsive and later shows the error message.
Resolution
Use SuccessFactors CSD URL instead of non-CSD URL. See this KBA 2089448 - SuccessFactors Data Center Name, Location, URL, Domain Name, Mail Server details, SFTP details and Outbound IP addresses for how to find CSD URL.
Keywords
sac, successfactors, live connection, cloud application, copyconnection, pending request, ui hangs, processing the copy connection, correlation id, tenant-details, connectionlist, create connection error, cannot create live connection, hang during connection creation, live data connection, sf , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public