3798364 - Reason for Status Field Does Not Display an Asterisk in the Entity Details Header (Opportunity, Lead, etc.)

The Reason for Status field is configured as a mandatory field. However, when it is displayed in the entity details header (for example, Opportunity or Lead), the mandatory asterisk (*) is not shown next to the field label.

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SAP Sales and Service Cloud Version 2

The issue can be observed in any business entity. Using Opportunities as an example:

1. Open any Opportunity in Guided Selling.
2. Click "Set Status" in the details header.
3. Select a status that requires a Reason for Status.
4. The "Reason for Status" field is displayed without a mandatory asterisk (*).

This is expected behavior in the current product design.

Mandatory fields displayed in the details header do not show the asterisk (*) indicator. However, the mandatory indicator is displayed when the field is viewed in the expanded view.

reason for status, asterisk, *, mandatory, star, opportunity, lead , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions