SAP Knowledge Base Article - Public

3798375 - How to sort Column layout for Cases list in SAP service cloud version 2

Symptom

In Cases view, sorting by additional visible fields is needed.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

Cause

Resolution

  1. Open the Cases work center.
  2. Enable Adaptation Mode.
  3. In Adaptation mode, move the required columns up or down to set the desired display order.
  4. Place a column at the top to make it the first displayed column in the view.
  5. Save and exit Adaptation Mode.

Keywords

my cases, sort columns, adaptation mode, column order, service and support team, assigned to, reported by, who is this about, case category level 2, sorting unavailable, list view, case list configuration, case management, view personalization, display order , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions