SAP Knowledge Base Article - Public

3798428 - Solution Order Progress View does not Display Credit Memo Request and Credit Memo for Subscription Items in SAP S/4HANA Cloud Public Edition

Symptom

After creating a Credit Memo Request and Credit Memo against an invoice generated for a Subscription Billing Item, the related Credit Memo Request and Credit Memo documents are not displayed in the View Progress diagram of the corresponding Solution Order.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open "Manage Solution Order" App
  2. Create a Solution order with Subscription Billing Item
  3. Complete Solution order and Release to create Subscription document
  4. Create a BDR from SAP Subscription Billing
  5. Release and Create Invoice for BDR
  6. Next Create Credit Memo Request against Invoice
  7. Return back to Solution Order document
  8. Click "View Progress"
  9. You cannot see Credit Memo request and Credit Memo created in this flow.

Cause

Current system design.

Resolution

  1. In SAP S/4HANA Cloud Public Edition, the Solution Order Progress view for subscription items displays the document flow as: Solution Order → Subscription Billing → Billing Document Request → Invoice → Journal Entry.
  2. Credit Memo Request and Credit Memo documents are not displayed in the Progress view for subscription items by design.
  3. This is the current intended system behavior.

Keywords

solution order progress, progress diagram, credit memo request missing, credit memo missing, subscription item, subscription billing, solution order management, progress view not showing documents, by design, CRM-S4-SOL-SLO, s4hana cloud, sales integration, billing document request, invoice, journal entry , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Product Enhancement

Product

SAP S/4HANA Cloud Public Edition all versions