3798796 - Rehire created duplicate profile onboarding 2.0 data cannot be merged

• A rehire was processed under new employment, creating a duplicate employee profile.
• There is a request to merge the new (duplicate) employee record into the original record while preserving all Onboarding 2.0 data and completed tasks.
• Clarification is requested on whether Onboarding 2.0 data would be retained after a merge.
• No error messages are provided.

SAP SuccessFactors Onboarding

1. Perform a rehire using new employment, which creates a new employee profile and user id (duplicate).
2. Attempt to merge the duplicate profile into the original profile while preserving Onboarding 2.0 data and completed tasks.

A duplicate profile was created because the rehire was performed with new employment instead of rehire with old employment. Onboarding 2.0 data is tied to the user id and employment record under which it was initiated and cannot be merged into a different profile.

1. Note that there is no native “merge” function for Onboarding 2.0 data; data remains bound to the initiating user id/employment record.
2. Identify the incorrect/duplicate onboardee profile that must be removed.
3. Use DRTM Master Data Purge to remove the duplicate onboardee profile; a separate DRTM Onboarding Purge is not required afterward.
4. Prepare and upload a list of inactive users (by user id or assignment id) that includes the duplicate profile to be purged.
5. If immediate removal is required, select “Ignore data retention time configuration for this purge request.”
6. Execute the purge and verify that the duplicate profile is removed to prevent downstream issues.

3507609 - How to purge Cancelled Onboardee through DRTM Master Data Purge - Onboarding

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