SAP Knowledge Base Article - Preview

3798816 - Error\: Provider Selection Object: Initialization Issue occurs in Analysis for Office after S/4HANA Cloud upgrade

Symptom

The following error occurs while opening a query or a workbook in AO after S/4 HANA Cloud system upgrade.
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Error\: Provider Selection Object: Initialization Issue:
Invalid program status\: RFC call BICS_PROV_GET_INITIAL_STATE returned an exception: RFC_ERROR_SYSTEM_FAILURE: The system is unable to interpret the SSO ticket received -
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The following error entries can be also found in the AO's trace file.
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RFC call BICS_PROV_GET_INITIAL_STATE returned an exception: RFC_ERROR_SYSTEM_FAILURE: The system is unable to interpret the SSO ticket received - 
Bali Exception: Error\: Provider Selection Object: Initialization Issue
    com.sap.ip.bi.bics.dataaccess.resource.impl.bi.selector.ProviderSelectionObject.initializeState(ProviderSelectionObject:1357)
    com.sap.ip.bi.bics.dataaccess.resource.impl.bi.queryview.ProviderQueryView.initializeState(ProviderQueryView:167)
......
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Environment

  • SAP Analysis for Microsoft Office
  • SAP S/4HANA Cloud Public Edition

Product

SAP Analysis for Microsoft Office 2.8 ; SAP S/4HANA Cloud Public Edition 2608

Keywords

S/4, cloud, connection error, hana, afo, S4C, cache , KBA , BI-RA-AO-XLA , Excel Addin , Known Error

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