3798986 - AI Brand Classification Agent classifies tickets incorrectly when brand names are masked during anonymization.

The AI Brand Classification Agent may return an incorrect brand or Unknown even when a valid brand name is explicitly present in the original ticket subject or message.

• SAP CX AI Toolkit
• AI Brand Classification Agent

entity redaction, data masking, privacy filter false positives, redaction false positive, preprocessing data loss, classification variance, non-deterministic results, reproducibility issues, brand extraction failure, ticket subject parsing, record locking message, edit lock, email footer ignore, text preprocessing impact, inference variability , KBA , CEC-AIT , SAP CX AI Toolkit , Problem