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3799077 - Email Opened/Clicked events not ingested into CDP despite cd_id present on Emarsys

Symptom

  • Email Opened and/or Email Clicked events from Emarsys campaigns are not appearing in SAP Customer Data Platform (CDP) as ingested events.
  • The Emarsys source connector in CDP appears healthy — no failures, no discarded payloads.
  • The cd_id (primaryCdpId) field is populated on the relevant Emarsys contacts.
  • CDP Monitoring shows 0 or very few events received from the Emarsys source, despite campaigns being actively sent.


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Environment

  • SAP Customer Data Platform (CDP / universe.cdp.gigya.com)
  • Emarsys source connector — Type: Listener (webhook-based)
  • Emarsys Marketing Platform
  • OAuth2 Client Credentials authentication between Emarsys and CDP

Product

SAP Customer Data Platform all versions

Keywords

Emarsys, CDP, email opened, email clicked, events not ingested, source connector, listener, webhook, cd_id, primaryCdpId, key_id, monitoring, Customer Data Platform, connect, sources, ingestion , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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