SAP Knowledge Base Article - Public

3799166 - SAC : Data Analyzer freezes and toolbar disabled after BW variable change and filter line toggle with Auto refresh Off (BW live)

Symptom

  • Data Analyzer freezes and icons are not accessible after changing a BW variable and toggling Show/Hide Filter Line when "Auto Refresh" option is disabled (OFF) (BW Live).
  • Toolbar actions such as Auto Refresh and Undo become disabled and no further interaction is possible until a full browser reload of the insight.

Environment

  • SAP Analytics Cloud (QRC3 2026)
  • SAC Data Analyzer
  • Live data connection to BW

Reproducing the Issue

  1. Open Data Analyzer.
  2. Open a BW Live query.
  3. Disable "Auto Refresh" option.
  4. Change a BW variable (Edit Prompt) and submit.
  5. Toggle Show/Hide Filter Line option.
  6. Observe that "Auto Refresh", "Undo", and other toolbar actions become disabled (greyed out).
  7. Note that no further interaction is possible.
  8. Reload the browser page of the insight to restore functionality.

Cause

A defect in Data Analyzer UI state management when a variable change requires submit while Auto Refresh is disabled and the Filter Line is toggled, leading to toolbar actions remaining disabled.

Resolution

  1. As a workaround, enable "Auto Refresh" before changing BW variables to avoid the unusable state.
  2. If the issue has already occurred, reload the browser page to restore functionality.
  3. A product fix is planned for the future QRC delivery - QRC4 2026 ; Enable "Auto Refresh" option before variable changes until the update/fix of QRC4 is applied.

See Also

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Keywords

KBA , LOD-ANA-DAN , SAC Data Analyzer , Problem

Product

SAP Analytics Cloud all versions