Symptom
- Data Analyzer freezes and icons are not accessible after changing a BW variable and toggling Show/Hide Filter Line when "Auto Refresh" option is disabled (OFF) (BW Live).
- Toolbar actions such as Auto Refresh and Undo become disabled and no further interaction is possible until a full browser reload of the insight.
Environment
- SAP Analytics Cloud (QRC3 2026)
- SAC Data Analyzer
- Live data connection to BW
Reproducing the Issue
- Open Data Analyzer.
- Open a BW Live query.
- Disable "Auto Refresh" option.
- Change a BW variable (Edit Prompt) and submit.
- Toggle Show/Hide Filter Line option.
- Observe that "Auto Refresh", "Undo", and other toolbar actions become disabled (greyed out).
- Note that no further interaction is possible.
- Reload the browser page of the insight to restore functionality.
Cause
A defect in Data Analyzer UI state management when a variable change requires submit while Auto Refresh is disabled and the Filter Line is toggled, leading to toolbar actions remaining disabled.
Resolution
- As a workaround, enable "Auto Refresh" before changing BW variables to avoid the unusable state.
- If the issue has already occurred, reload the browser page to restore functionality.
- A product fix is planned for the future QRC delivery - QRC4 2026 ; Enable "Auto Refresh" option before variable changes until the update/fix of QRC4 is applied.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
KBA , LOD-ANA-DAN , SAC Data Analyzer , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public