3799393 - Information required to troubleshoot Joule conversation / prompt issues

• A conversation issue is when you are prompting to Joule in the client and something goes wrong, such as:
  • Joule responds about system limitations.
  • Joule is not able to select the right model.
  • Joule is unable to identify a certain capability and is showing wrong results.
  • Joule is guessing instead of knowing the right answer to a query.
  • Transactional and navigational capabilities are not working.
  • A technical error is happening when Joule tries to respond, such as a timeout.
• Joule is onboarded and configured correctly.
• What information is required when opening a Joule support Case? What should be included in a Case to avoid delays and speed up resolution?
• What troubleshooting steps need to be taken to assist with diagnosing issues?

Joule

joule, case, cases, joule for consultants, j4c, j4d, joule for developers, joule studio, joule work, desktop, support, guideline, guidelines , KBA , CA-JOULE , Joule , How To