3799401 - No email interaction created via CTI push notification even when email is handled at the CTI

• The Computer Telephony Integration (CTI) provider (for example, Sinch) sends a push notification for an inbound email, but no corresponding email interaction is created in SAP Service Cloud Version 2 (SVCV2).
• The email does not appear in the Inbound Email Workcenter, and the agent does not see it in the CTI widget panel.
• No error message is displayed to the agent in SCV2 — the inbound email appears to be silently dropped from the agent's perspective.
• Involved Parties cannot be evaluated for the missing interaction, since no email interaction record was created in the first place.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0
• Computer Telephony Integration (CTI) configured for push-based email routing (for example, Sinch)
• V2 Email API

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