3799618 - SSI Outlook Addin overwrite the from E-Mail in the E-mail Activity.

Incorrect email selected from contact relationships while creating email activity

SAP Cloud For Customer

1. Go to contact ABC
2. Go to Activities facet
3. Click on New button under E-Mails section
4. The 'To' Email fetched is not the same as 'Main' relationship maintained for the contact

When multiple relationships are maintained for a contact, the system does not consider the 'Main' flag while creating activity.

This is a current known system limitation.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available. 

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea SAP Sales Cloud

Contact, Email, Activity, Main, Recipient, Customer , KBA , LOD-CRM-SC-EML , Email , Problem