SAP Knowledge Base Article - Preview

3799619 - Outbound email not visible in case email list until manual refresh

Symptom

  • After sending a reply email from a case, the outbound email does not automatically appear in the case’s email list/timeline.
  • The new email often only appears after performing a manual page refresh.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

outbound email not visible, email timeline delay, case email list, manual refresh required, email not auto-refreshing, agent desktop, service cloud v2, reply email missing, timeline not updating, unrelated emails shown, refresh needed, expected behavior, email list refresh, case communication timeline , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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