3799675 - Agency email ids mixed after instance refresh - Recruiting Management

• After an instance refresh, external recruiter/agency email addresses appear mixed across agencies (for example, agency A shows email ids from agency B).
• Emails and notifications in the refreshed test system may be associated with the wrong agency users.

SAP SuccessFactors Recruiting Management

1. Perform an Instance Refresh from a source system to a test environment with data anonymization/scramble enabled.
2. Navigate to agency/external recruiter management in Admin Center and review the email addresses assigned to agencies.
3. Compare the assignments with the source system and observe that some agency email addresses are mixed between different agencies.

• The Instance Refresh data anonymization (“scramble”) feature does not preserve original external recruiter/agency email addresses; it mixes them, leading to cross-agency assignments in non‑production environments. This is expected behavior.
• Assigning the same email address to multiple users is not supported.

The engineering team is aware of this issue, and a code correction has been developed to address it in a future release. However, there is currently no confirmed timeline for when the fix will be implemented.

As a short-term workaround, customers can create a case under LOD-SF_RCM-POR to request a script that will clean up the affected agency database by replacing the agency user email addresses with dummy@sap.com.

Refer to: Onboarding configurations for Instance Refresh

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