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SAP Knowledge Base Article - PreviewSymptom
This KBA is a centralised reference hub for all topics related to password handling, password encoding, and Transparent Attribute Encryption (TAE) in SAP Commerce Cloud. It is intended to help support engineers and customers navigate directly to the most relevant documentation or sub-KBA for a given issue.
Applicable symptoms include:
- Login fails after a database restoration or environment clone
- Login fails after upgrading to the JDK21 / Spring 6.x stack
- Passwords are not being accepted despite being set correctly
- Questions about password encoding algorithms (Argon2, bcrypt, scrypt)
- TAE decryption errors or encrypted attribute issues
- Admin password reset required
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Environment
SAP Commerce Cloud
Product
SAP Commerce Cloud 2211 ; SAP Commerce Cloud 2211 for JDK21
Keywords
password not working, password encoding, password encryption, TAE, password issues , KBA , CEC-SCC-PLA-PL , Platform , Bug Filed
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