3800029 - Onboarding Process Not Reaching Dashboard Due to Value Exceeding Field Length - Onboarding

• Onboarding process is initiated but does not reach the Onboarding Dashboard.
• In process monitoring, the user appears as "Unknown".
• When attempting to restart the task in BPE Manage Process Tasks, an application error is shown: "An application error occurred. Please try again later, or notify support."

SAP SuccessFactors Onboarding

1. Initiate an onboarding process with candidate data containing a value exceeding the configured length of an Onboarding field.
2. Allow the onboarding process to proceed to the relevant workflow processing stage.
3. Check BPE Monitor Processes for the onboarding process.
4. Observe that the Onboarding2Workflow task remains in an error state.
5. Verify that the onboarding process does not reach the Onboarding Dashboard and may display the user as “Unknown.”

The issue occurs when a value passed to an Onboarding field exceeds the field's configured maximum length.

For example, a STRING field with a maximum length of 256 characters may receive a value exceeding the supported length. This can result in a database error such as:

"SAP DBTech JDBC: [274]: inserted value too large for column"

As a result, the related Onboarding2Workflow task fails and the onboarding process cannot progress to the Onboarding Dashboard.

1. Identify the field and value causing the database error from the relevant process/job logs.
2. Verify the field's configured data type and maximum length in Onboarding.
3. If the data is transferred from Recruiting, use the Suite Integration Test Result to verify the values passed from Recruiting to Onboarding and identify the field containing the oversized value.
4. Correct or shorten the value in the source configuration/data so that it does not exceed the configured maximum length.
5. For affected processes, restart the failed workflow task after correcting the data.
6. Verify in BPE Monitor Processes that the workflow completes successfully and the onboarding process progresses to the Onboarding Dashboard.

For example, if compInfo.custom-string3 is configured as a STRING field with a maximum length of 256 characters, verify the value passed to this field through the Suite Integration Test Result and ensure it does not exceed 256 characters.

KBA: 3253073 - Candidate did not appear in the Onboarding Dashboard after initiation from Recruiting - Onboarding

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