SAP Knowledge Base Article - Preview

3800057 - Users cannot access login page using screensets and REST API

Symptom

  • Users are unable to access the login page that uses SAP Customer Data Cloud screensets and REST API.
  • Error message displayed: "something went wrong".
  • Issue occurs sporadically across different browsers/devices.


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Environment

  • Product: SAP Customer Data Cloud
  • RaaS (Screen-Sets, Site Policies, Schema)

Product

SAP Customer Data Cloud all versions

Keywords

gigya.js blocked, third-party script blocked, cname, web sdk, load all resources from web sdk domain, security enhancements, screensets login issue, rest api login failure, raas login not loading, browser content blocking, sdk resource loading, cdc login page error, sporadic login issue, chrome incognito issue, device-specific blocking, SAP customer data cloud , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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