3800178 - CST - The Application Server went to Gray status

The Application Server stopped unexpectedly. When executing sapcontrol -nr xx -function GetProcessList, the result is as follows:

GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
disp+work, Dispatcher, GRAY, Stopped, yyyy mm dd hh:mm:ss, 456   
igswd_mt, IGS Watchdog, GRAY, Stopped, yyyy mm dd hh:mm:ss, 456   
gwrd, Gateway, GRAY, Stopped, , , 456   
icman, ICM, GRAY, Stopped, , , 456   

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Based on the developer traces (Dispatcher, Work Processes, and SAP Start Service), there is no relevant information indicating any errors or the reason for the instance shutdown. The traces were suddenly cut off before the reported issue timestamp.

The system log also does not contain any relevant information regarding the shutdown.

Gray, status, unexpectedly , KBA , BC-CST-STS , Startup Service , Problem