Symptom
- Candidates encounter a technical reason error when attempting to access the My Interviews link from the self-scheduling invitation email.
- After refreshing the page, the My Interviews page displays the following message: "No Interviews Available -- Currently, there are no interviews available for you to access."
- Despite no interview being successfully scheduled, the interview status in the system is displayed as "Booked".
- The candidate has not received any interview confirmation notification.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Send a self-scheduling interview invitation to a candidate.
- The candidate selects the My Interviews link from the invitation email.
- Observe that the My Interviews page displays the following message: "No Interviews Available -- Currently, there are no interviews available for you to access."
- Check the interview status in the system.
- The interview status is displayed as Booked even though the candidate was unable to successfully schedule the interview.
Cause
SocketTimeoutException occurs during Microsoft Graph API calls.
Resolution
Introducing retries and increased timeout to handle the Transient errors occurs while Microsoft Graph API calls.
The fix for this issue is planned to be deployed on 2H 2026 release (b2611). For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Workaround
Delete the interview for the affected candidate and reschedule the interview.
See Also
- SAP Community - SAP SuccessFactors Product Release & Road Map Information
- SAP Community - SAP SuccessFactors Patches Knowledge Base
- KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public