SAP Knowledge Base Article - Preview

3800234 - Welcome email shows sent in Email services but not received - Onboarding

Symptom

  • The system shows the welcome email as sent in Email Services.
  • The candidate does not receive the email in the inbox or spam folder.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

welcome email not received, email services shows sent, onboarding welcome message, external user not receiving email, rnhd, pdc step, candidate email missing, email discarded, invalid keyword in email, test email blocked, dummy email blocked, sap mail filter, onboarding 2.0, recruiting new hire data, notification delivery failure , KBA , LOD-SF-OBX-EML , Notifications , Problem

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