Symptom
The recurrence related fields are available under extensibility administration but missing in the sales campaign UI.
Environment
- SAP Sales Cloud and SAP Service Cloud Version 2.
- SAP Sales Cloud Version 2.
- SAP Service Cloud Version 2.
Reproducing the Issue
- Go to the System Settings.
- Go to All Setting and search for Extensibility Administration.
- Search and open Campaign Service->Campaign.
- Go to the Field Attribute and uncheck option Show Only Custom Fields.
- Search with the text as Recurrence.
- You will see there exist standard field with lable as :Recurrence ,Recurrence Number ,Recurrence Unit and Recurrence End Date .
- Go to the Sales Campaign.
- Search and open campaign PQR (where PQR represent campaign name).
- Click on Start Adaptation to look for the standard field with name recurrence.
- There is no field available in campaign Ui with name recurrence.
Cause
Recurring campaign execution functionality is not yet available in sales and service cloud v2.
Resolution
This will be an enhancement request, which needs to address via Influence Forum.
Keywords
ecurrence ,Recurrence Number ,Recurrence Unit , Recurrence End Date , Sales Campaign , KBA , CEC-CRM-CAM , Campaign for SAP Sales/Service Cloud , CEC-CRM-PM-SLS , Product Management – Sales for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
SAP Knowledge Base Article - Public