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3800529 - Proxy fails for certain users - SAP Incentive Management

Symptom

  • Proxy function fails intermittently when attempting to proxy into certain user accounts; some attempts succeed while others fail.
  • The on-screen error displayed is: "Unable to proxy. Please double check your proxy settings and try again."
  • Issue persists across different browsers and after clearing browser session data.
  • Re-creating proxy relationships via user administration does not resolve the issue.


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers

Product

SAP Incentive Management 2026

Keywords

proxy, unable to proxy, intermittent failure, proxy relation, permissions , KBA , CEC-SAL-COM-USR , Organization and User Data Setup , CEC-SAL-COM , Incentive Management , Problem

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