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3800710 - IBP jobs intermittently fail with "User Error" and CIDS task trace log stops at transcoder initialization

Symptom

  • IBP jobs fail with "User Error" intermittently
  • In the corresponding CIDS task trace log, processing appears to stop after entries similar to:
    JOB:Job <xxx> is started.
    DATAFLOW:Process to execute data flow <xxx> is started.
    JOB:Initializing transcoder for datastore <xxx> to transcode between engine codepage<Unicode (UTF-16)> and datastore codepage <<DEFAULT>> 
  • Agent log has error: "SEVERE: Exception while getting job status from jobserver :Socket is closed "


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Environment

SAP Cloud Integration for data services

Product

SAP Cloud Integration for data services agent 1.0

Keywords

IBP job, User error, CIDS agent, job server, DSConfig.txt, EnableTrace, transcoder, datastore codepage, Unicode UTF-16, diagnostic package, intermittent failure, task trace, troubleshooting, agent service, thread pool, connection pool, job failure, no error, task stuck, socket closed, SEVERE, exception, job status , KBA , LOD-HCI-DS-AGNT , On-Premise Agent, Connectivity, Task Run errors , Problem

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