SAP Knowledge Base Article - Preview

3800838 - Information required for Joule for Consultants cases - Joule for Consultants

Symptom

  • This KBA will outline the information to be provided when opening a Joule for Consultants (J4C) support Case.
  • Different information may be required e.g. to investigate onboarding issues, user set up issues, prompts not working as expected etc.


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Environment

SAP Joule for Consultants.

Product

SAP Joule for Consultants 1.0

Keywords

single sign-on, SSO, OpenID Connect, SAML 2.0, access control, sign-in issues, admin console, IdP metadata, trust setup, HAR file, browser developer tools, log collection, support case checklist, service provisioning checklist, Business AI activation , KBA , CA-GAIF-SCC , SAP Joule for Consultants , Problem

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