3801321 - Display name set in global application settings does not show in the calendar invites

When an Admin Email Display Name is configured in the global application settings, SAP SuccessFactors Learning calendar invitations do not use the configured display name.

Instead, the invitations show the admin’s email address as the sender name.

SAP SuccessFactors Learning

1. Set the admin display name to ABC Donotreply and email address to abc@successfactors.com in Learning Administration> Configurations > Global Application Settings under the Emails tab.
2. Create a class with email confirmation for admin-initiated action enabled
3. Add in participants
4. The participants receive an email as ABC Donotreply listed in the inbox, but for the calendar invite, it is showing the email address instead of the display name set. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Working as expected

The engineering team has confirmed this to be the expected behaviour given the current product design.

The admin display name maintained under Global Application Settings → Mail tab (e.g. "ABC DonotReply") is applied to the email's From header only. It is not carried into the calendar (vCal/.ics) attachment's ORGANIZER property.

Root cause (technical detail):
Per the iCalendar standard (RFC 5545), a display name inside a calendar object must be provided via the CN parameter, e.g.: ORGANIZER;CN="ABC DonotReply":MAILTO:abc@successfactors.com

In SAP SuccessFactors Learning, the vCal ORGANIZER line is generated with the email address only (no CN parameter): ORGANIZER:abc@successfactors.com
As a result, calendar clients can only display the raw organizer email address, not the configured display name.
The display name resolution logic (which maps the From address to the configured Mail-tab display name) only applies to the email message's From: header at send time; it does not propagate into the calendar attachment's organizer field. Because of this, no configuration setting will make the vCal invite show the display name — this is a product limitation, not a tenant misconfiguration.

Summary:
Email From header → can show the display name.
vCal/.ics calendar attachment organizer → shows the raw email address (expected today).
If displaying the admin/organizer display name within the calendar invite is a business requirement, this would require a product enhancement, and we would be happy to help you raise it as an enhancement/feature request through the appropriate channel. KBA : 2090228

calendar invite does not respect admin display name, admin display name,vcal,ics, calendar invite, notification, VLS, classes , KBA , LOD-SF-LMS-NOT , Notifications , Problem