SAP Knowledge Base Article - Public

3801341 - "Error updating value. Status: 401" Error message in SAP Analytics Cloud (SAC) when accessing the "Users" or "Administration" page

Symptom

When accessing the "Security" -> "Users" or "System" -> "Administration page a "Error updating value. Status: 401" error is shown.

Environment

SAP Analytics Cloud 2026.15.6
Update Group: Group6-EUDP

Reproducing the Issue

Log in to SAP Analytics Cloud
Navigate to "Security" -> "Users" or "System" -> "Administration"
Observe the error message

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
SAP Analytics Cloud Connection Guide
SAP Analytics Cloud Get More Help and SAP Support
Need More Help? Contact Support

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Keywords

SAP Analytics Cloud, SAC, 401 error, Status 401, Users, Administration, not loading , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0