SAP Knowledge Base Article - Preview

3801579 - Position import via excel data loader stuck in "waiting" status for medium-sized files (less than 1000 records) – SAP incentive management

Symptom

  • Import job for position records remains stuck in "Waiting" status and does not progress.
  • The issue occurs when uploading a file containing fewer than 1000 position records.
  • Smaller test uploads (for example, 2 positions) process successfully.
  • No error logs are generated for the stuck job.
  • Issue is persistent and occurs every time the process is run.


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers

Product

SAP Incentive Management 2026

Keywords

Position import, excel data loader, waiting status, stuck import, positions workspace, no error logs, import job not progressing, organizational data import, 785 records, batch size limit, 2610 release, product defect, k8s, titan architecture, performance workaround, COM-138782. , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-COM-CORE , Core Data , Known Error

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