3801728 - Authentication with BTP Mobile Services Upgrade in SuccessFactors failed due to "Insufficient time remaining (4 minutes) for next API call interval. Cancelling job"

An error occurs when trying to enable Authentication with BTP Mobile Services from SuccessFactors Upgrade Center.

Error message: "BTPMobileAuthenticationJob: Insufficient time remaining (4 minutes) for next API call interval. Cancelling job."

SAP SuccessFactors HCM Suite

1. Log in to the Admin Center with an administrator account.
2. Navigate to Upgrade Center.
3. Search for "Authentication with BTP Mobile Services".
4. Click "Upgrade Now" (or "Retry Upgrade Now").
5. Confirm by selecting "Yes" on the dialog.
6. Observe that the loading spinner runs for 20+ minutes.
7. The page eventually shows an error or reverts to "Retry Upgrade Now".

Syncing user role data from SuccessFactors to BTP Mobile Service can fail during BTP datacenter peak time, leading to cancellation with the "Insufficient time remaining (4 minutes)" message.

The BTP Mobile Service Engineering team confirmed that the enhancement will be deployed to production within Sep 14 - 18th.

Right after that, SF mobile Engineering team will re-run the data sync and the Upgrade should work for customers afterwards.

Customers are advised to run the Upgrade after Sep, 18th 2026.

Help Portal - Enabling Authentication with BTP Mobile Services

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