SAP Knowledge Base Article - Preview

3801768 - External Hook — "Manual Action Required" Status After Change Project Transport

Symptom

After activating a Change Project in a target tenant, an External Hook configured under Settings > Extensibility > Extensibility Administration > External Hooks shows the status Manual Action Required. The External Hook appears to have been transported correctly, but it cannot be executed. The same status appears after every new initial load import into the target tenant.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

External Hook, Manual Action Required, Change Project, Custom Logic, Transport, Communication System, API Path, Outbound Configuration, Communication Configuration, Activation Successful, Activation Failed, External Hook status, target tenant, initial load, delta transport, Extensibility Administration, dataConnectorService, communicationConfigurationUpdate , KBA , CEC-CRM-CZM-CUL , Custom Logic for for SAP Sales/Service Cloud , How To

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