3802105 - Cancel Onboarding email cannot include Additional Comments from cancellation — Onboarding

• Users want to include the value entered in the “Additional Comments” field when canceling an Onboarding process in the cancellation email notification.
• Users ask whether a standard email token exists for this field and whether it is supported in the Cancel Onboarding email category.
• Users ask if there is any standard alternative to include the cancellation comments in the notification.
• No error message is displayed; the token for this value cannot be made to work.

SuccessFactors Onboarding

1. Cancel an Onboarding process and enter text in the “Additional Comments” field.
2. Configure or edit the Cancel Onboarding email notification template.
3. Attempt to use a token to render the “Additional Comments” value in the email.
4. Send or preview the email and observe that the value is not populated; no working token is available for this field.

The product currently does not support exposing the cancellation “Additional Comments” as a token, and creating a custom token for this value is not supported.

1. Acknowledge that there is no standard token for the cancellation “Additional Comments” field in the Cancel Onboarding email category, and a custom token cannot be created for this value.
2. If this capability is required, submit an enhancement request so it can be considered for a future release.
3. Refer to the general guidance on adding custom tokens for other supported fields, noting that it does not enable tokens for cancellation “Additional Comments”.
4. An enhancement request can be submitted for detailed review and voting. This request may be implemented in the next product version. For more information on how to submit an enhancement request, please refer to the relevant KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me 

KBA 2090228  - How to Submit Ideas for SAP SuccessFactors Products

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