Symptom
- Users want to include the value entered in the “Additional Comments” field when canceling an Onboarding process in the cancellation email notification.
- Users ask whether a standard email token exists for this field and whether it is supported in the Cancel Onboarding email category.
- Users ask if there is any standard alternative to include the cancellation comments in the notification.
- No error message is displayed; the token for this value cannot be made to work.
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Environment
SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
Onboarding cancellation, Cancel Onboarding email, Additional Comments, email token, custom token, notification template, cancellation comments, token unsupported, email services, onboarding notifications, include comments in email, not available token, enhancement request, onboarding email templates, OBX email , KBA , LOD-SF-OBX-EML , Notifications , Problem
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