Symptom
- When opening the template via New View, the following message is displayed: "An unexpected error occurred. If the error persists, contact your administrator with a detailed description of the steps that led to the error. Also include the information found in the log (in the "About" group of the SAP IBP ribbon, select "Help", then "Log..." and copy the entire text shown in the text box)."
- When opening the template via Template admin, a blank planning view is presented.
- IBP log excerpts:
- "No report exists"
- "'EndElement' 'ReportOptions' from namespace '' is not expected. Expecting element '_displayDimensionNames | _keepFormulaAfterRefresh | _overrideEmptyValue | _repeatColumnHeaders | _repeatRowHeaders | _showDataComments | _stringEmptyCellValueReplacement | _x003C_DesactivateSheetOptionsInheritance_x003E_k__BackingField'"
- "Object reference not set to an instance of an object."
- IBP log excerpts:
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Environment
- SAP Integrated Business Planning
- SAP IBP, add-in for Microsoft Excel: 2502; 2505; 2508
Product
SAP Integrated Business Planning all versions
Keywords
ibp excel add-in, 2608, 2508, 2511.2, cannot open template, new view, activex controls, compatibility, unexpected error occurred, reportoptions, dynamic report load, object reference not set, legacy add-in version, upgrade required, template schema , KBA , SCM-IBP-XLS-UI , SAP IBP, add-in for Microsoft Excel (User Interface) , SCM-IBP-XLS , Excel Client , Known Error
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