SAP Knowledge Base Article - Preview

3802360 - SAC Enterprise Live Connection — Story Displays No Data for Specific Users

Symptom

You have configured a live connection between SAP Analytics Cloud (SAC) Enterprise and SAP Sales and Service Cloud Version 2 (SSC V2). When a specific user opens a story built on this live connection, the story loads but displays no data at all. Other users can open the same story and see data without any issues.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2
  • SAP Analytics Cloud Enterprise Edition (live connection — not embedded SAC)

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

SAC Enterprise, live connection, no data, empty story, OAuth2, auth token, email does not exist, per-user authentication, SSC V2 user account, user provisioning, getMetadataInfo, SAP Analytics Cloud enterprise integration, live connection authentication, missing user, principal propagation , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

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