SAP Knowledge Base Article - Preview

3802367 - How To Trigger a Scheduled Autoflow Action at the Exact Condition Timestamp in SAP Sales and Service Cloud Version 2

Symptom

When configuring a Scheduled Autoflow, the Time Offset does not accept 0 and only supports values in hours, days, or months.
The requirement is to trigger an action at the exact selected date/time, for example, to update the Case Escalation Status when an SLA timestamp is reached.


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Environment

SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Autoflow; Scheduled Autoflow; SAP Service Cloud Version 2; SAP Sales Cloud Version 2; Time Offset; Duration On; SLA; SLA Breach; Initial Review Due On; Escalation Status; Escalated; Case Escalation; Update Field; Scheduled Rule; Before; After; Zero Offset; 0 Hours; One Hour Minimum; Scheduling Condition; Exact Timestamp; UTC; Case; Business Flow; Autoflow Action; Code List Value; ESCALATED; NOT_ESCALATED; Configuration; How To , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

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