3802396 - Introscope Enterprise Manager (EM) 10.8 Version Identification,Compatibility MM verification, Installation, Upgrade,Wily offline, OOM issues and Troubleshooting Guide

The CA Wily Introscope Enterprise Manager (EM) is offline, grey, undefined, unavailable, or not functioning correctly after installation or upgrade.
Common symptoms include:

1. Introscope Enterprise Manager remains offline in SAP Solution Manager.
2. EM and Management Module (MM) versions are incompatible.
3. Introscope does not start after an upgrade.
4. Historical SmartStor or transaction trace data is missing after migration.
5. Out-of-memory (OOM), high CPU, or performance issues occur after upgrading to Introscope 10.8.
6. EM fails to start because the required port is already in use.
7. Wily Introscope becomes offline with HTTP 403, 404, 502, or authentication-related errors.
8. Wily dashboard data is not displayed.

SAP Solution Manager 7.2
CA Wily Introscope Enterprise Manager 10.8

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