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SAP Knowledge Base Article - PreviewSymptom
The Outlook integration presents no categories when an email is linked via a shared mailbox.
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Environment
SAP Sales and Service Cloud V2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Outlook; Integration; No; Categories; Email; Linked; Shared; Grouped; Mailbox. , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To
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